Frequently asked questions

To set up a new direct debit or to update your existing details, simply print and return a completed Direct Debit request form (PDF 116kB). Please return the completed form via:

Facsimile 1300 109 096; or

Reply Paid AAA260
GPO Box 1678
Melbourne VIC 8060

Note: No postage stamp required. Requests will be completed within 3 business day of receipt if all account details are correct at time of receipt with confirmation of your savings or cheque account details.

To ensure a smooth finalisation of your agreement it's important to have an accurate payout figure calculated. Before you pay out your agreement simply call 13 23 73. We'll be happy to help assist with the calculation of your current payout figure and can organise any paperwork required.

Payment methods available for Esanda contracts are as follows:

Direct debit/Direct credit

You can establish a direct debit request with any Australian bank account by simply filling in a Direct Debit request form (PDF 116kB) and returning to Esanda. There are no charges from Esanda, although some banks may charge a processing fee on direct debits. Please check with your bank regarding their fee structure.

Direct debit forms can be downloaded from our website or we can mail or fax them to you. We do however, require the original signature of the signatory to the account from which you wish to establish the direct debit. It's your responsibility to have funds available in your bank account to be drawn on the contractual dates. Any dishonour fees charged by your bank or the late cancellation of a direct debit fee will be incurred by you and unfortunately cannot be refunded by Esanda. Please note, 72 hours notice is required to make any changes to an existing direct debit.

BPAY

Esanda's Biller code is 3400. BPAY payments may be made via your financial institutions phone or Internet banking facilities. BPAY payments may be made to your Esanda contract using the Biller Code 3400. Your account number is your complete contract number including the BSB and contract number. For example, 013009353123123.

Internet banking

You can use your bank's internet banking facility to make payments via BPAY, or by using the "pay anyone" facility. Your contract number consists of a BSB or branch number and account number. For example, BSB-013 009 and Account/Contract Number – 353123123.

Yes. You can make additional payments to your contract at any time to either bring your account up to date, or to put your account in advance. Early termination fees are payable when you pay out your loan early.

Yes. If you place your account in advance you may make reduced payments or suspend your payments, however you must ensure your account remains in advance at all times.Your contract specifies the minimum monthly payments you must make. Direct Debit amounts can not be reduced below the minimum monthly payment rate as specified in your contract. Depending on the circumstances it may be possible to reduce your payments. You need to contact Customer Service on 13 23 73 to discuss if a variation to your contract is acceptable to Esanda.

Yes. If you place your account in advance you may suspend your payments, however you must ensure your account remains in advance at all times.

Direct debit payments may be suspended as long as your account remains in advance at all times. You can do this by simply calling customer service on 13 23 73.

No. You're not able to use another credit facility to pay an Esanda contract directly. Similarly, direct debits aren't available from credit cards at this stage.

Late payments must be arranged by calling customer service on 13 23 73. We'll then assist you with making a temporary payment arrangement. Direct debits require a minimum of 72 hours to cancel or alter. If you request to alter a direct debit with less than 72 hours notice, we can't guarantee your request will be processed in time to affect the existing payment arrangement and dates. It's your responsibility to have funds available in your bank account to be drawn on the contracted dates. Any dishonour fees charged by your bank or the late cancellation of a direct debit fee will be incurred by you and unfortunately cannot be refunded by Esanda.

No. The payment terms are set at the acceptance of your contract, so that's the time you must choose the option to make fortnightly or monthly payments. Once the contact has been accepted by Esanda, your payment due dates form part of the terms and conditions of your contract and can't be varied. If you'd like to pay extra into your contract you can. As soon as your account is in credit this allows you a degree of flexibility regarding exactly when you want to make your payments. Early termination fees are payable when you pay out your loan early. If your payments are received after the monthly due date, you may incur interest penalties. You can avoid this by ensuring payments are made by the due date. Payments can then be made at your own convenience either over the counter at an ANZ bank, via BPAY, or through a periodical payment. Direct debits are always on the days specified by your contract. These dates represent the due date of your payments and can't be varied on an ongoing basis.

No. The payment terms are set at the acceptance of your contract. Once the contract has been accepted, your payment due dates form part of the terms and conditions of your contract and may not be varied. The payment due date can't be changed to coincide with pay dates. Direct debits will always occur on the days specified by an electronic version of your contract. These dates represent the due date of your payments and can't be varied on an ongoing basis. Temporary arrangements, however, are available by calling customer service on 13 23 73. Periodic payment arrangements that you made with your bank must occur at the intervals you have chosen, ensuring your Esanda contractual payments are maintained. We are unable to vary or alter the period payment arrangements made with your bank. Please contact your bank branch to change periodical payments.

This facility is not available.

Simple. Vehicles under finance in Australia are registered with state-based bodies variously known as The Vehicles Security Register (VSR) or Registry of Encumbered Vehicles (REVS). You must ensure all vehicle details are accurate at all times. If you don't, your vehicle details are likely to match with other cars under finance, either with Esanda or other finance companies. Otherwise, inadvertently, requests for payout faxes or documentation could be delayed, or worse, sent with incorrect vehicle details. This frequently causes confusion or problems for customers who haven't notified us of changes. For example, if you've forgotten to notify us of a change in registration or the VIN of a replacement engine, you could delay the settlement and transfer of your vehicle on completion of your contract.

Please advise us of any changes by faxing 1300 109 096 with the updated registration details, and your Esanda contract details. Alternately call customer service on 13 23 73 for further information.

Under normal circumstances vehicles under finance take a minimum of 6 days after the payout of the contract to be removed from VSR or REVS, this is to allow clearance of funds. Upon clearance of funds, we will have no further interest in the good. If you believe Esanda incorrectly hold an interest over your vehicle, please call Esanda customer service on 13 23 73 to discuss.

Easy. You can call us on +61 3 9666 9100 and ask to speak to a customer service agent.

Please click here to download a copy of the Code of Banking Practice (PDF 1.03MB).

Leasing

• You (the Lessee) have no initial outlay for GST for acquisition of the asset.
• GST is payable on the lease charges which form part of the rentals and on the residual.
• The capital amount upon which the rentals and residual are calculated is determined after allowing for any input tax credit that Esanda is entitled to.
• You (the Lessee) may be able to claim the GST paid via Input Tax Credits each month or quarter. However you should first check with your tax advisor.
• Esanda will issue a tax invoice for the schedule of lease payments due at the commencement of the lease.

Commercial Hire Purchase(CHP)

• No GST is payable on the repayments or any lump sum final payment.
• No GST is payable on the terms charges.
• GST is payable by the customer up-front on the value of the chattel purchase.
• Esanda may, at our discretion, finance the GST component of the asset purchase.
• You may be able to claim an Input Tax Credit on the GST paid, however you should first check with your tax adviser.
• Esanda will issue a tax invoice to you at the time the CHP agreement is entered into.

Chattel Mortgage

• No GST is payable on the repayments.
• No GST is payable on the interest charges.
• You will need to pay GST on the initial chattel purchase, if the supplier is registered for GST.
• Esanda may, at our discretion, finance the GST component on the asset purchase.
• You may be able to claim an Input Tax Credit on the GST paid, however you should first check with your tax adviser.
• You will need to obtain a tax invoice directly from the supplier.

Business loans

• No GST is payable on the repayments.
• No GST is payable on the interest charges.
• You will need to pay GST on the initial chattel purchase, if the supplier is registered for GST.
• Esanda may, at our discretion, finance the GST component.
• You may be able to claim an Input Tax Credit on the GST paid, however you should first check with their tax adviser.
• You will need to obtain a tax invoice directly from the supplier.  

Consumer loans

• No GST is payable on the repayments.
• No GST is payable on the interest charges.
• You will need to pay GST on the initial chattel purchase, if the supplier is registered for GST.
• Esanda may, at our discretion, finance the GST component on your purchase.

Esanda offers a variety of payment methods, including credit card (Mastercard/Visa), BPAY, cash deposit at any ANZ branch and direct debit (one off payment).

Simply call one of our specialised insurance consultants on the appropriate number from the contact us page.

Yes. The terms and conditions of your contract require that your vehicle be comprehensively insured at all times. You must make sure that your insurance company is aware that the vehicle is under finance with Esanda.

Esanda does not charge or deduct any management, entry or exit fees from debentures that run their full term so you know the exact amount of interest you can expect to earn from the date of lodgement of your application.

Please call 1800 269 008 and a new certificate will be issued.

No, as of 18th March 2009 Esanda stopped issuing debentures. For more details call 1800 269 008.

No, as of 18th March 2009 Esanda stopped issuing debentures. For more details call 1800 269 008.

Esanda will consider requests for early repayment. An interest adjustment may apply.